02 January 2009

Technical Suppport Specialist

Exp: 0.6 – 4.0 years (Tech Support Exp only)
Location: Pune
Skills:Help Desk Mgt, / Problem Mgmt, / Good technical support skills, Good Communication and Analytical skills, Exposure ITIL Framework, Causal Analysis, Incident/ Problem and Service Level Management
Required Level/ Designation: Associate Consultant

Profile description:
- We are currently looking for IT Helpdesk professionals with the above skills to be a part of our Global IT Helpdesk team.
- The Global IT Helpdesk team provides 1st level IT infrastructure support to Kanbay employees who may be working from any of the Capgemini offices across the world or from some remote location. Hence, we require candidates who are comfortable working in rotational shifts.
- Day to day tasks for an IT Helpdesk Associate involve answering user queries over phone or email.
- Create, delete & manage user accounts, provide/revoke access to network folders & add/remove users from mail groups
- Use remote control tools like SMS, Net Meeting, Remote Desktop & Remote Assistance to diagnose issues for users who sit at different locations
- Use technologies like RSA secure authentication, PGP encryption, SMS

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